Shipping & RETURNS POLICY
- We provide FREE worldwide shipping for all sex dolls. However, there are certain countries with strict laws prohibiting sex dolls and we are unable to ship to those locations. Click here to find out in which countries sex dolls are legal & illegal.
- There are no hidden or additional fees for customers in the USA, UK, and EU. The price you see includes all taxes and customs clearance charges, and we handle these fees whenever possible. For these countries, we always pre-pay customs taxes and shipping charges for you, so there are no extra costs.
**For CAN, NOR, AUS, SE, SA, and some other countries, we are unable to pay import charges upfront. However, we are willing to share up to 50% of the duty fees (maximum $200 USD) with you, and we will handle the liaison with import customs to make the process as stress-free as possible. The additional fee is usually around $150 in total, and we can provide you with an estimate of the cost before your purchase in most cases.
Delivery Times
In-Stock Items
All in-stock items will ship between 0-2 business Days after payment is received. Currently, our in-stock items are only sold within the USA, EU and CA.
All Other Items
Any item that does not have “In Stock” in the product name will be custom ordered. Here we list the shipping times of different shipping carriers.
US & Canada Express: 7-12 days
European Union: 10-25 days
Finland, Denmark, Norway, Switzerland: 7-12 days
Australia: 7-12 days
UK: 20-30 days
Russia: 20-35 days
EUB Post Service: 20-50 days
It’s an estimated delivery time. Exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, or COVID-19, etc.)
100% Satisfaction Guarantee
In order to let you have the best doll, we strictly control the manufacturing process of the doll and double-check before delivery. When you receive your sex doll, be sure to check the doll carefully to make sure it is in good condition. If you find any quality problem caused by non-human factors such as breakage, please take a good picture, don’t use it, and contact us at [email protected] within 14 days. It has been confirmed that there is a quality problem with the product. We will return or replace the other doll.
Our customer service representatives will work with you to find the best solution for your situation by replacing the original item or providing a refund. It will charge a 50% restocking fee.we can’t refund it if you have used the doll.
Order Change Or Cancellation
Order processing starts within 2 hours of receipt of your order in general, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :
You can cancel the order within two hours, don’t pay any fee.
You will be charged 20% cancellation fee in 2-12 Hours.
30% cancellation fee will be charged in 12-24 Hours if the doll don’t be shipped.
Once the doll have been shipped and offered you tracking number for in-stocked doll or your custom doll have been finished yet , the order will not be cancelled, please understand.
Returns&Damages & Warranty
We do not offer refunds for any other reason other than a product damaged on arrival.
However, in the event, you receive a defective product, please feel free to contact us within 24 hours. It is important to include as much detail as possible including any images and videos, in which case email us at [email protected]. We can then work to resolve the issue.So you must inspect it from head to toe before using on receipt of the doll. This is very important.
If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.
We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
Undeliverable Orders
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.
Are Sex Dolls Legal in My Country?
Country |
Legality |
Afghanistan |
Illegal |
Aland Islands |
Legal |
Albania |
Legal |
Algeria |
Illegal |
Andorra |
Legal |
Angola |
Legal |
Anguilla |
Legal |
Antigua And Barbuda |
Legal |
Argentina |
Legal |
Armenia |
Legal |
Aruba |
Legal |
Australia |
Legal with criteria: Over 150cm
|
Austria |
Legal |
Azerbaijan |
Illegal |
Bahamas |
Legal |
Bahrain |
Illegal |
Bangladesh |
Illegal |
Barbados |
Legal |
Belarus |
Legal |
Belgium |
Legal |
Belize |
Legal |
Benin |
Legal |
Bermuda |
Legal |
Bhutan |
Legal |
Bolivia |
Legal |
Bonaire, Sint Eustatius and Saba |
Legal |
Bosnia And Herzegovina |
Legal |
Botswana |
Legal |
Bouvet Island |
Legal |
Brazil |
Legal |
British Indian Ocean Territory |
Legal |
Brunei |
Legal |
Bulgaria |
Legal |
Burkina Faso |
Legal |
Burundi |
Legal |
Cambodia |
Legal |
Canada |
Legal |
Cape Verde |
Legal |
Cayman Islands |
Legal |
Central African Republic |
Legal |
Chad |
Legal |
Chile |
Legal |
China |
Legal |
Christmas Island |
Legal |
Cocos (Keeling) Islands |
Legal |
Colombia |
Legal |
Comoros |
Legal |
Congo |
Legal |
Congo, The Democratic Republic Of The |
Legal |
Cook Islands |
Legal |
Costa Rica |
Legal |
Côte d’Ivoire |
Legal |
Croatia |
Legal |
Cuba |
Legal |
Curaçao |
Legal |
Cyprus |
Legal |
Czech Republic |
Legal |
Denmark |
Legal |
Djibouti |
Legal |
Dominica |
Legal |
Dominican Republic |
Legal |
Ecuador |
Legal |
Egypt |
Illegal |
El Salvador |
Legal |
Equatorial Guinea |
Legal |
Eritrea |
Legal |
Estonia |
Legal |
Ethiopia |
Legal |
Falkland Islands (Malvinas) |
Legal |
Faroe Islands |
Legal |
Fiji |
Legal |
Finland |
Legal |
France |
Legal |
French Guiana |
Legal |
French Polynesia |
Legal |
French Southern Territories |
Legal |
Gabon |
Legal |
Gambia |
Legal |
Georgia |
Legal |
Germany |
Legal |
Ghana |
Legal |
Gibraltar |
Legal |
Greece |
Legal |
Greenland |
Legal |
Grenada |
Legal |
Guadeloupe |
Legal |
Guatemala |
Legal |
Guernsey |
Legal |
Guinea |
Legal |
Guinea Bissau |
Legal |
Guyana |
Legal |
Haiti |
Legal |
Heard Island And Mcdonald Islands |
Legal |
Honduras |
Legal |
Hong Kong |
Legal |
Hungary |
Legal |
Iceland |
Legal |
India |
Illegal |
Indonesia |
Illegal |
Iran |
Illegal |
Iraq |
Illegal |
Ireland |
Legal |
Isle Of Man |
Legal |
Israel |
Legal |
Italy |
Legal |
Jamaica |
Legal |
Japan |
Legal |
Jersey |
Legal |
Jordan |
Illegal |
Kazakhstan |
Illegal |
Kenya |
Legal |
Kiribati |
Legal |
Korea, Democratic People’s Republic Of |
Legal |
Kosovo |
Legal |
Kuwait |
Illegal |
Kyrgyzstan |
Legal |
Lao People’s Democratic Republic |
Legal |
Latvia |
Legal |
Lebanon |
Illegal |
Lesotho |
Legal |
Liberia |
Legal |
Libya |
Illegal |
Liechtenstein |
Legal |
Lithuania |
Legal |
Luxembourg |
Legal |
Macao |
Legal |
Macedonia, Republic Of |
Legal |
Madagascar |
Legal |
Malawi |
Legal |
Malaysia |
Illegal |
Maldives |
Illegal |
Mali |
Legal |
Malta |
Legal |
Martinique |
Legal |
Mauritania |
Legal |
Mauritius |
Legal |
Mayotte |
Legal |
Mexico |
Legal
|
Moldova, Republic of |
Legal |
Monaco |
Legal |
Mongolia |
Legal |
Montenegro |
Legal |
Montserrat |
Legal |
Morocco |
Legal |
Mozambique |
Legal |
Myanmar |
Legal |
Namibia |
Legal |
Nauru |
Legal |
Nepal |
Legal |
Netherlands |
Legal |
Netherlands Antilles |
Legal |
New Caledonia |
Legal |
New Zealand |
Legal |
Nicaragua |
Legal |
Niger |
Legal |
Nigeria |
Legal |
Niue |
Legal |
Norfolk Island |
Legal |
Norway |
Legal with criteria: Over 140cm.
|
Oman |
Illegal |
Pakistan |
Illegal |
Palestine |
Illegal |
Panama |
Legal |
Papua New Guinea |
Legal |
Paraguay |
Legal |
Peru |
Legal |
Philippines |
Legal |
Pitcairn |
Legal |
Poland |
Legal |
Portugal |
Legal |
Qatar |
Illegal |
Republic of Cameroon |
Legal |
Reunion Island |
Legal |
Romania |
Legal |
Russia |
Legal |
Rwanda |
Legal |
Saint Barthélemy |
Legal |
Saint Helena |
Legal |
Saint Kitts And Nevis |
Legal |
Saint Lucia |
Legal |
Saint Martin |
Legal |
Saint Pierre And Miquelon |
Legal |
Samoa |
Legal |
San Marino |
Legal |
Sao Tome And Principe |
Legal |
Saudi Arabia |
Illegal |
Senegal |
Legal |
Serbia |
Legal |
Seychelles |
Legal |
Sierra Leone |
Legal |
Singapore |
Legal |
Sint Maarten |
Legal |
Slovakia |
Legal |
Slovenia |
Legal |
Solomon Islands |
Legal |
Somali |
Illegal |
South Africa |
Legal |
South Georgia And The South Sandwich Islands |
Legal |
South Korea |
Legal |
South Sudan |
Legal |
Spain |
Legal |
Sri Lanka |
Legal |
St. Vincent |
Legal |
Sudan |
Legal |
Suriname |
Legal |
Svalbard And Jan Mayen |
Legal |
Swaziland |
Legal |
Sweden |
Legal |
Switzerland |
Legal |
Syria |
Illegal |
Taiwan |
Legal |
Tajikistan |
Illegal |
Tanzania, United Republic Of |
Legal |
Thailand |
Legal |
Timor Leste |
Legal |
Togo |
Legal |
Tokelau |
Legal |
Tonga |
Legal |
Trinidad and Tobago |
Legal |
Tunisia |
Illegal |
Turkey |
Legal |
Turks and Caicos Islands |
Legal |
Tuvalu |
Legal |
UAE |
Illegal |
Uganda |
Legal |
Ukraine |
Legal |
United Kingdom |
Legal with criteria: over 140cm |
United States Minor Outlying Islands |
Legal |
United States of America |
Legal |
Uruguay |
Legal |
Uzbekistan |
Illegal |
Vanuatu |
Legal |
Vatican City |
Legal |
Venezuela |
Legal |
Vietnam |
Legal |
Virgin Islands, British |
Legal |
Wallis And Futuna |
Legal |
Western Sahara |
Legal |
Yemen |
Illegal |
Zambia |
Legal |
Zimbabwe |
Legal |
Therefore, to find out if it is legal to purchase real-life sex dolls around the world, please follow the information above and contact your local customs office to verify. Any country marked as “legal” refers to real love sex dolls that do not resemble minors in any way. If you have any further questions about the doll, please contact us directly.